Shipping policy
This Shipping Policy applies to orders placed through whitefoxboutiquex.shop.
For shipping or delivery enquiries:
Email: info@whitefoxboutiquex.shop
1. Free Standard Shipping
whitefoxboutiquex.shop provides free standard shipping on all orders.
There is no standard shipping charge for eligible orders placed through our website.
If an optional shipping service is ever made available at checkout, any additional charge will be clearly displayed before the customer submits the order.
2. Standard Delivery Time
Our standard delivery timeframe is:
15–20 days
The applicable delivery information will be presented through the store or order process.
Under French distance-selling rules, sellers must communicate delivery conditions and the date or delivery period before concluding the contract and are expected to deliver within the communicated timeframe.
3. Order Processing
Orders may undergo reasonable processing before shipment, including:
- Payment verification;
- Fraud-prevention checks;
- Inventory confirmation;
- Order preparation;
- Packaging;
- Address verification where necessary; and
- Handover to the applicable shipping provider.
Customers may receive electronic notifications as the order progresses.
4. Shipping Confirmation
Where tracking or shipment information is available, customers may receive a shipping confirmation after the order is dispatched.
Tracking availability depends on the shipping service and carrier used for the order.
5. Delivery Address
Customers are responsible for providing an accurate and complete delivery address.
Before submitting an order, customers should verify:
- Recipient name;
- Street and building information;
- Postal code;
- City;
- Country; and
- Any additional information reasonably required for delivery.
If an address contains an error, contact:
as soon as possible.
We cannot guarantee that an address can be changed after an order has entered fulfilment or has been transferred to a carrier.
6. Failed Delivery Caused by Incorrect Information
If a delivery cannot be completed because the customer supplied materially incorrect or incomplete information, the parcel may be returned, held, or otherwise handled by the carrier.
We will take reasonable steps to assist when contacted.
Any further delivery arrangement will be handled consistently with applicable consumer law and the circumstances of the failed delivery.
7. Tracking Information
Where tracking information is made available, customers should understand that carrier tracking systems may not update immediately.
A temporary delay between physical parcel movement and the appearance of a tracking event does not necessarily mean the parcel has stopped moving.
8. Multiple Parcels
An order may occasionally be fulfilled in more than one parcel.
Where an order is divided into separate shipments:
- Parcels may arrive on different dates;
- Separate tracking information may be issued; and
- Receiving one parcel does not necessarily mean the remainder of the order has been lost.
Customers concerned about a partial delivery may contact info@whitefoxboutiquex.shop.
9. Delivery Delays
Although our standard delivery timeframe is 15–20 days, circumstances affecting carriers or logistics networks can occasionally cause disruption.
Examples may include:
- Severe weather;
- Transportation disruption;
- Customs procedures where applicable;
- Public emergencies;
- Carrier network congestion;
- Industrial action;
- Security incidents; or
- Other events outside normal logistics operations.
Where a delay creates statutory rights under French consumer law, those rights are not affected by this section.
10. Failure to Deliver Within the Applicable Period
Where goods are not delivered within the agreed or legally applicable delivery period, consumers may have rights under French law to require delivery within an additional appropriate period and, in qualifying circumstances, terminate the contract if delivery still does not occur.
French consumer guidance confirms that the seller must respect the communicated delivery date or period.
Nothing in this Shipping Policy limits those rights.
11. Lost Parcels
If tracking information indicates that a parcel may have been lost, or if an order has not arrived within the expected delivery period, contact:
Please provide your order number and relevant delivery information.
We may investigate with the carrier or logistics provider before confirming an appropriate resolution.
12. Parcels Marked Delivered but Not Located
If tracking indicates that a parcel has been delivered but you cannot locate it, please:
- Check the immediate delivery area;
- Check whether another household member received it;
- Check any safe location used by the carrier;
- Check with a building reception, concierge, or neighbour where appropriate; and
- Contact the carrier if delivery details are available.
If the parcel remains unavailable, contact info@whitefoxboutiquex.shop.
We will assess the issue according to the circumstances and applicable consumer law.
13. Damaged Parcels
If a parcel arrives damaged, customers should inspect the goods and contact us promptly if the product itself has been affected.
Please provide:
- Your order number;
- A description of the damage; and
- Photographs where reasonably useful.
Contact:
Transport damage does not remove statutory remedies available for defective or non-conforming goods.
14. Wrong Item Received
If an incorrect item is delivered, contact us at info@whitefoxboutiquex.shop.
Please provide sufficient information to identify the order and the product received.
We will provide an appropriate resolution after reviewing the issue.
15. Refused or Unclaimed Shipments
If a parcel is refused or not collected and is subsequently returned through the logistics network, contact us so that we can determine the appropriate next step.
A refusal of delivery does not necessarily replace the formal exercise of a statutory right of withdrawal.
Customers wishing to withdraw from an eligible purchase should follow the procedure in our Return and Refund Policy.
16. Customs and Cross-Border Fulfilment
Depending on the origin and routing of a particular shipment, a parcel may pass through different logistics facilities or customs processes.
Any mandatory taxes, duties, or charges payable by the customer will be handled according to applicable law and the information disclosed before purchase.
We will not intentionally impose undisclosed mandatory charges contrary to applicable consumer law.
17. Order Modifications
Once an order has been submitted, changes cannot always be guaranteed.
Customers requiring a modification should contact:
as soon as possible.
If an order has already been packed or dispatched, the requested modification may no longer be operationally possible.
18. Order Cancellation
Cancellation requests made before dispatch will be considered where operationally possible.
If cancellation cannot be completed before shipment, the customer's statutory right of withdrawal may still apply after delivery where the legal requirements are satisfied.
19. Returns
Shipping-related returns are governed by our Return and Refund Policy.
For ordinary statutory change-of-mind withdrawal, the consumer generally bears the direct cost of returning the goods where properly informed, unless the seller agrees to cover that cost.
Different rules may apply to defective, incorrect, or non-conforming products.
20. Delivery and Statutory Consumer Rights
Nothing in this Shipping Policy excludes, restricts, or modifies mandatory rights available under French consumer law.
If a provision of this Policy conflicts with a mandatory statutory right, the mandatory legal rule prevails.
21. Contact
For questions regarding dispatch, delivery, tracking, delays, damaged parcels, incorrect deliveries, or lost shipments:
whitefoxboutiquex.shop
Email: info@whitefoxboutiquex.shop
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